And what is value? Thompson believes it starts with principles. “We have a culture of helping people and earning the customer’s business. We are proud of our reputation as a relaxed environment. People are treated as we want to be treated. Nobody wants to be attacked by overly assertive salesmen when they walk into the dealership. Often, salesmen rush the customer to a closing desk and try to get them to buy that moment…with no regard for whether the vehicle is right for their needs and wants.
"Real Value can be discovered by finding the right car at the right price. It’s important the customer gets what they want. The right model, options, color and price. Price is important to all of us. Kennedy won’t lose the customer’s business due to price. We believe it’s important to slow down and make it a fun experience. This is how we do business. It’s how we keep our customers."
According to Andy Thompson, our customers are inspired by the gratification of a responsive and well-tuned vehicle. Mazda has established a solid reputation for its sporty drive characteristics, style and precision. Kennedy has the service team and the technicians to keep a Mazda well-maintained and at an optimized performance level. Although we are the service center of choice for many Honda, Toyota, Subaru and Nissan owners, we have a passion for Mazda. We believe our team is as good as any in Chicago or throughout the state of Indiana.
Ricky just might be the pickiest used car manager you’ll ever meet. Just ask his salesmen. “Nothing is ever good enough,” said one his salesmen as he rolled his eyes. You see... Ricky is very particular about the cars he selects for his pre-owned lot. Only the best pre-owned cars and trucks make the Kennedy Pre-Owned lot. “If customers aren’t happy, he’s not happy” said another salesman. “Nothing gets past him either,” said another Kennedy Rep.
Although Kennedy Mazda is proud to be Valparaiso’s Exclusive Mazda Certified Pre-Owned Dealer, Ricky expects every car to pass a painstaking inspection. “I love all used cars, Honda, Toyota, Subaru, Nissan. It doesn’t have to be a used Mazda to make my lot, it just has to be fresh, well-maintained with a clean history….something so reliable that I would trust selling it to a family member,” according to Rick “Picky Ricky” Walsworth